How it works

A streamlined maintenance process that keeps everyone informed

We coordinate repairs with trusted local vendors, track progress, and keep owners and tenants updated at every step.

1) Request received & triaged

Tenants submit a request online. We confirm details, assess urgency, and determine next steps.


2) Vendor dispatch & scheduling

We assign the right trade, schedule access, and provide clear arrival windows whenever possible.


3) Repair completion & documentation

Work is verified and documented. Owners receive notes and invoices per your preferences.


4) Follow-up & prevention

We close the loop with tenants and recommend preventative maintenance to reduce repeat issues.

Common repairs

The issues we coordinate most often

Our team coordinates licensed, insured professionals for repairs and maintenance across residential and commercial properties.

Plumber repairing a pipe under a kitchen sink

Plumbing

Leaks, clogs, water heaters, fixtures, and drain issuesโ€”handled quickly to prevent damage.

Request Plumbing Help
Electrician working on an electrical panel

Electrical

Outlets, breakers, lighting, and safety concernsโ€”coordinated with qualified electricians.

Request Electrical Help
Maintenance technician documenting repair needs

General maintenance

Drywall, doors, appliances, HVAC coordination, and make-ready items between tenants.

Request General Repair

Maintenance FAQs

Quick answers for owners and tenants about repairs, access, and timelines.

What counts as an emergency?

Situations that threaten life, safety, or property damageโ€”like active water leaks, no heat in cold weather, electrical hazards, or sewer backupsโ€”should be submitted immediately.

How do I submit a maintenance request?

Use the Maintenance Request page to provide details, photos (if available), and your preferred access instructions.

Do tenants need to be home for repairs?

Not always. If you can provide permission to enter and clear access instructions, many repairs can be completed without you present.

How are vendors selected?

We coordinate with trusted local vendors and licensed trades as needed. For specialized work, we match the right professional to the issue and property type.

Will owners be notified before work begins?

We follow the ownerโ€™s preferred authorization thresholds and communication preferences. Youโ€™ll receive updates and documentation once work is scheduled and completed.

Can I use my own vendor as an owner?

Yesโ€”many owners have preferred vendors. We can coordinate access and scheduling as long as licensing/insurance requirements are met.